Terms & Conditions

Prohibited conduct

You may not (i) use this website for any unlawful purpose; (ii) restrict or inhibit any other user from using and enjoying this website; (iii) hack, sabotage, vandalize or deface any portion of this site by any means; (iv) introduce any virus, worm, trojan horse, easter egg, time bomb, spyware, or any other computer code, file, or program that may or is intended to damage or hijack or negatively affect the website; (v) post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, spam or other unsolicited commercial communication; (vi) post or transmit any material is patently offensive or that promotes racism, bigotry, hatred or violence or that contains nudity, violence, pornography, sexually explicit material or offensive subject matter; (vii) impersonate any other person or entity, or misrepresent your affiliation with any other person or entity; (viii) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of this website or any content on this website; or (ix) post or transmit any information or material on this website that violates or infringes any copyright, trademark, patent, intellectual property or other proprietary right of any party.

License to your content

By posting, displaying, publishing or transmitting any content on or through the website, you grant us a non-exclusive, fully-paid, royalty-free, perpetual, irrevocable, worldwide license to use, publicly display, publish, publicly perform, copy, modify, adapt, translate, create derivative works, store, reproduce, transmit, distribute and sublicense such content on the website, in print or in any other format or media now known or hereafter invented, without prior notification, compensation, or attribution to you, and without your consent. If you wish to remove any content from the website, your ability to do so may depend on the location and type of content and other factors. You may contact us to request the removal of certain content you have posted, but we have no obligation to remove such content, may choose whether or not to do so in our sole discretion, and we make no guarantee as to the complete deletion of any such content or copies thereof. Furthermore, a back-up copy of content posted by you may remain on our servers after the content appears to have been removed from the website, and we retain the our rights to all such remaining copies. You represent and warrant that: (i) you own all right, title and interest in all content posted by you on the website or otherwise have the right to grant the license to us set forth in this section, and (ii) your posting of content on the website does not violate the privacy or publicity rights, copyrights, trademarks, patents, trade secrets, contract rights, confidentiality or any other rights of any third party.

Intellectual property infringement claims

We respect the intellectual property of others, and we ask you to do the same. If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information:
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the website;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good faith belief that our use of the material is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

Health disclaimer

The website may provide information related to exercise, fitness, diet and nutrition and is intended for your personal use and informational purposes only. You should consult with a physician before beginning any exercise, fitness, diet or nutrition routine, especially if you are pregnant of have pre-existing health conditions. Nothing contained in this site should be considered as medical advice or diagnosis. Your use of the website is solely at your own risk.


The website is not directed to persons under eighteen years of age. By using the website or registering as a member, you are representing that you are eighteen years of age or older. If you are younger than eighteen years of age and would like to become a registered member of website, you are required to have your parent or legal guardian contact us prior to your use of the website.

Other sites; linked sites

The site contains links to websites that we do not own or operate (“third party websites”). We do not monitor or evaluate third party websites, and we are not in any way responsible for the third party websites. Just because our website links to a third party websites does not imply in any way that we endorse, support or approve of the third party websites. If you decide to leave our site and access these third-party sites, you do so at your own risk.

International use

Due to the global nature of the internet, you may be able to access this website in countries outside the South Africa, and you agree to comply with all laws, regulations and rules regarding your use of the internet and this website, regardless of the country you are in when you access this website. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the united states or the country in which you reside.

Disclaimer of warranties

This website is provided by Click Fitness PTY LTD and its affiliates “as is” and “as available.” Neither ClickFit nor its officers, directors, employees, agents, partners, suppliers, or affiliates make any representations or warranties of any kind, either express or implied, as to the operation of the website, its contents, applications available on the website or downloaded therefrom, or any information made available by or through the website. In addition, Clickfit and its officers, directors, employees, agents, partners, suppliers, and affiliates disclaim all warranties with respect to the website, express or implied, including but not limited to the implied warranties of merchantability, title, fitness for a particular purpose and non-infringement. Furthermore, ClickFit does not warrant that use of the website will be uninterrupted, available at any time or from any particular location, secure or error-free, that defects will be corrected, or that the website is free of viruses or other potentially harmful components. Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you.

Limitation on liability

ClickFit and its officers, directors, employees, agents, partners, suppliers, and affiliates are not liable for any indirect, special, incidental or consequential damages (including but not limited to damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if we have been advised of the possibility of such damages in advance. The negation of damages set forth above is a fundamental element of the basis of the bargain between us and you. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you through the site shall create any warranty, representation or guarantee not expressly stated in this terms of use. Some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.


Each individual’s health, fitness, and nutrition success depends on his or her background, dedication, desire, and motivation. As with any health-related program or service, your results may vary, and will be based on many variables, including but not limited to, your individual capacity, life experience, unique health and genetic profile, starting point, expertise, and level of commitment.

Privacy Policy

This “Privacy Policy” of Click Fitness (Pty) Ltd(“Clickfit “, “we“) regulates how we collect and use the information that we have about you and your rights in this regard. Please read this Privacy Policy carefully as it applies as soon as you use the websites, domains, information portals, and registries maintained by Clickfit (the “Website“), including the materials made available on the Website, or the services we provide (“Services“) or when we collect your information. It creates a legally binding agreement between us. If you do not agree with the terms of the Privacy Policy, you must discontinue using the Website or our Services. If you are dissatisfied with the Website or our Services, by all means contact us; otherwise, your only recourse is to stop using the Website and/or Services.
Your use of the Website and/or Services are regulated by this Privacy Policy and any other terms available on the Website or agreements that you enter into with us.
We may, without advance notice, modify the terms of this Privacy Policy. Your continued use of the Website and/or Services, indicates your acceptance of this Privacy Policy at the time of such use. The current version of this Privacy Policy that applies each time you visit or use our Website or Services will regulate our relationship.
The right to privacy and this Privacy Policy is important to us. We are committed to taking steps to protect your privacy when you use the Website, Services and/or materials provided by us and we implement business practices that comply with the Protection of Personal Information Act, 4 of 2013 (referred to as “POPI”). In this Privacy Policy, we explain how we will use and protect your Personal Information in terms of Applicable Law.
Personal Information
Where we refer to “Personal Information” we mean personal information as defined in POPI, being information that may be used to directly or indirectly identify you, whether as a natural or juristic person. Personal Information includes, for example, your name, surname, email address, identity number, contact details, photograph, banking details and location.
Children’s Privacy
Clickfit is committed to protecting the privacy of children. Clickfit does not intentionally collect information from or about children (persons under the age of 18), and we do not target our Website or Services to children. Clickfit will only intentionally process the Personal Information of children where it is necessary for us to provide the Website or Services and with the consent of a parent or guardian of that child where required in terms of POPI.
Links to Third Party Websites
We may provide links to third-party websites for the convenience of our users. Clickfit does not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy. If you use or rely on any links on our Website, you do so at your own risk. We encourage you to review the privacy policies of any third party website before submitting any Personal Information.
Collecting Your Personal Information
We collect Personal Information about you from the following sources:
  • directly from you when you provide it to us, such as when you sign up to use our Services or the Website, contact us or during our relationship with you;
  • from public sources where you have made your Personal Information public, such as on social media;
  • from your use of the Services;
  • from your use of our Website or use of any features or resources available on or through our Website; and
  • from third parties when you interact with them through the Website, where they are allowed to share your Personal Information or your interaction with us as a result of the Services or as required of the third parties to share it with us or otherwise if POPI allow us.
Types of Information We Collect
Non-Personal Information
Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. Clickfit may collect and analyse non-personal information to evaluate how people use our Website.
Aggregate Information
Clickfit may gather aggregate information, being information that your computer automatically provides to us and that cannot be tied back to you as a specific individual. Examples include referral data (the websites you visited just before and just after our Website), the pages viewed, time spent on our Website, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our Website, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration.
Log Files
Every time you request or download a file from our Website, Clickfit may store data about these events and your IP address in a log file. Clickfit may use this information to analyse trends, administer the Website, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.
Cookies are small files about browsing activity that are stored on a device’s web browser by the websites that are visited and are generally used to improve user experience. When you use our Website we automatically receive and record information on our server logs from your browser, such as your location, IP address, general internet usage and Google Analytics information. This is statistical data about browsing actions and patterns. Cookies enable us to improve our Website and Services, estimate our audience size and usage patterns, store information about your preferences, save your password so that you don’t need to re-enter it each time you use the Website, and recognise when you return to the Website.
You can set your web browser to refuse cookies or by downloading and installing the Google Analytics Opt-out Browser Add-on, but your full use of the Website or Services might be limited and you may not be able to take advantage of certain promotions we may run.
We do not link non-personal information from cookies to Personal Information without your permission.
Please note that third parties may also use cookies, but we do not have access to, or control over them, and therefore cannot take responsibility for them.
Web Beacons
Our Website may also use web beacons to collect non-personal information about your use of our Website and the websites of selected partners, your use of special promotions or newsletters, and other activities. The information collected by web beacons allows us to statistically monitor how many people are using our Website and the websites of selected partners; how many people open our emails; and for what purposes these actions are being taken. Our web beacons are not used to track your activity outside of our Website or those of our partners. We do not link non-personal information from web beacons to Personal Information without your permission.
Personal Information
We use Personal Information to better understand your needs and interests and to provide you with our Service. We may collect the following categories of Personal Information through our relationship with you:
  • General personal details: your name and surname or similar information of a legal entity.
  • Contact details: your address, contact number, and email address.
  • User information: Personal Information included in correspondence, transaction documents, use of the Services or other materials that we process in the course of providing our Website and Services.
  • Consent records: records of any consents you have given us in respect of using your Personal Information and any related information, such as the specific details of the consent. We will also record any withdrawals or refusals of consent.
How We Use Your Information
We only process adequate and relevant Personal Information for the following purposes and legal bases:
  • to perform in terms of our agreement with you (provide you with the Services and access to the Website, including registering for and delivering the Services and related support services);
  • operate and manage your account or your relationship with us, including facilitating customer applications;
  • monitor and analyse our business to ensure that it is operating properly, for financial management and for business-development purposes;
  • contact you by email, push notifications or other means to inform you about our Services, including for marketing purposes, unless you have opted-out of such communications (direct marketing);
  • form a view of you as an individual and to identify, develop or improve the Website and Services that may interest you;
  • carry out market research and surveys, business and statistical analysis and necessary audits;
  • fraud prevention;
  • perform other administrative and operational tasks like testing our processes and systems; monitoring our Website’s usability, performance, and effectiveness; improving the experience, usability and content of the Website and ensuring that our security measures are appropriate and adequate; and
  • comply with our regulatory, legal or other obligations.
In addition to the above purposes, we may use your Personal Information for other purposes if the law allows for it, if you consent to it, or if it is in the public interest to do so. We will only process your Personal Information for purposes as allowed in terms of POPI.
Information Sharing
Clickfit does not sell, rent, or lease any Personal Information of individuals or companies, including email addresses, to anyone for marketing or other purposes, and we take commercially reasonable steps to maintain the security of the Personal Information that we hold.
We will implement reasonable measures to keep your Personal Information confidential and only share it with others in terms of this Privacy Policy, or if you consent to it, or if the law requires from us to share it. We may disclose your Personal Information to:
  • our business partners or third party service providers and processors in order to provide you with access to the Website and/or Services, such as data storage service providers, third party payment processors, couriers, technicians, etc. in accordance with written agreements with these third parties;
  • legal and regulatory authorities, upon their request, or for the purposes of reporting any breach of POPI or other applicable laws;
  • accountants, auditors, lawyers and other external professional advisors in terms of written agreements with them;
  • any relevant party to the extent necessary for the establishment, exercise or defence of legal rights, criminal offences, threats to public security, etc.;
  • any relevant third party if we sell or transfer all or any portion of our business or assets;
  • any relevant third party provider where our Website uses third party advertising, plugins or content; and
  • any other third party service provider that will have access to your information when they provide services to us.
If we engage third parties to process your Personal Information for us (we refer to them as “operators”), the operators will only be appointed in terms of a written agreement which will require the third party operators to only process Personal Information in terms of our mandate and not for any of their own purposes, use appropriate measures to ensure the confidentiality and security of your Personal Information and comply with any other requirements set out in the agreement and required by POPI.
International Transfers of Personal Information
Due to the nature of the Services and our business practices, we may need to transfer Personal Information to and from different countries for our business purposes and to provide the Services.
As allowed by POPI, we may transfer Personal Information to recipients in other countries, but we will only transfer Personal Information to third parties in countries with adequate data protection laws or do so in terms of a written agreement with the recipient which imposes data protection requirements on that party as required by POPI.
Please note that when you transfer any Personal Information directly to a third party in another country (i.e. we do not send your Personal Information to the third party), Clickfit is not responsible for that transfer of Personal Information (and such transfer is not based on or protected by this Privacy Policy). Any Personal Information that we receive from a third party country will nevertheless be processed in terms of this Privacy Policy.
Legal Rights in Respect of Your Personal Information
You have certain rights in relation to your Personal Information. As available and except as limited under POPI or other applicable laws, you have the following rights in respect of your Personal Information:
  • right of access: the right to be informed of and request access to the Personal Information that we process about you;
  • right to rectification and erasure: you may request that your Personal Information be amended or updated where it is inaccurate or incomplete or that we delete your Personal Information, subject to applicable limitations and exceptions;
  • right to restrict processing: you may request that we temporarily or permanently stop processing your Personal Information;
  • right to object: you may object to us processing your Personal Information, and to your Personal Information being processed for direct marketing purposes;
  • right not to be subject to automated decision-making: where a decision that has a legal or other significant effect is based solely on automated decision making, including profiling, you may request that your Personal Information not be processed in that manner.
Where you have provided consent for us to process your Personal Information, you may also withdraw your consent where our processing is based on your consent. However, we may continue to process your Personal Information if another legal justification exists for the processing.
Access to and Accuracy of and Objection to Processing Personal Information
Access: you have the right to request that we provide you with Personal Information that we hold about you. You must contact us directly via telephone or by sending us an email on info@clickfit.co.za
Quality: we want to ensure that your Personal Information is accurate and up to date. You may ask us to correct or remove any Personal Information that you think is inaccurate, by contacting us directly via telephone or by sending us an email on info@clickfit.co.za
Objection: you may, on reasonable grounds, object to us using your Personal Information for certain purposes. If you object, we will stop using your Personal Information, except if POPI allows its continued use. To exercise this right or to discuss it with us, please contact us on info@clickfit.co.za
These requests may be subject to an access to information request in terms of POPI or other applicable laws and we may require you to verify your identity, identify the rights you are wishing to exercise and pay a fee.
We have implemented appropriate technical and organisational security measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful or unauthorised forms of processing. These measures are in accordance with the requirements of POPI.
The internet is an open and often vulnerable system and the transfer of information via the internet is not completely secure. Although we will implement all reasonable measures to protect Personal Information, we cannot guarantee the security of your Personal Information transferred to us using the internet. Therefore, you acknowledge and agree that any transfer of Personal Information via the internet is at your own risk and you are responsible for ensuring that any Personal Information that you send is sent securely. Clickfit assumes no liability for the interception, alteration, or misuse of the information you provide via the internet.
We will report any security breach to the applicable regulatory authority in terms of POPI and to the individuals or companies whose Personal Information is involved in the breach. If you want to report any concerns about our privacy practices or if you suspect any breach regarding your Personal Information, kindly notify us by sending an email to info@clickfit.co.za
Direct Marketing and Opting Out
We may process your Personal Information to contact you to provide you with information about our Services that may be of interest to you. Where we provide Services to you (where you are a customer of ours), we may send information to you regarding our Services and other information, using the contact details that you have provided to us. We will only send you direct marketing communications where you have consented to us sending you direct marketing or otherwise in compliance with POPI, for example if you are our customer.
If you prefer not to receive any or all of these communications, you may opt out from marketing activities by following the directions provided within the electronic newsletters and announcements or by contacting us. After you unsubscribe from marketing activities, we will not send you any direct marketing communications, but we will continue to contact when necessary in connection with providing you with the Services or in connection with the agreement between us.
Retention of Personal Information
We take every reasonable step to ensure that your Personal Information is only processed for the minimum period necessary for the purposes set out in this Privacy Policy.
We retain Personal Information in accordance with the required retention periods in POPI or other applicable laws or for our legitimate business purposes. We will only retain your Personal Information for the purposes explicitly set out in this Privacy Policy. We may keep Personal Information indefinitely in a de-identified format for statistical purposes, which may include for example statistics of how a person use the Website and Services, without linking his or her identity to the statistical data.
This Privacy Policy also applies when we retain your Personal Information and we may retain your Personal Information for the duration of any period necessary to establish, exercise or defend any legal rights.
Lodging a Complaint
If you want to raise any objection or have any queries about our privacy practices, you can contact us at info@clickfit.co.za
You also have the right to formally lodge a complaint with the Information Regulator:
Website: http://www.justice.gov.za/inforeg/index.html